Frequently asked questions
What is telepsychiatry?
Do you accept insurance?
I am not contracted with any insurance companies. This means I am an "out-of-network" provider and will not bill any insurance companies directly. This ensures your private information is kept priviledged and prevents your insurance company from dictating your course of treatment.
How do I get my medication refilled?
I live in Virginia. Can I become a client of At Home Psychiatric Care?
Clients living outside of Maryland or DC will need to be seen in-person for their appointments at our Bethesda office. State laws require that the provider is licensed in the state where the client is for the appointment. At this time, our provider is only licensed in Washington, DC and Maryland.
Can all of my appointments be conducted via telepsychiatry?
Most patients can be seen for all appointments through telepsychiatry. If possible, we do recommend having your first appointment in our Bethesda office but this is only mandatory if you may need controlled substances. Controlled substances are medications that need to be closely monitored by prescribers (stimulants or benzodiazepines). If you are unsure about whether or not you would need a controlled substance, we encourage you to schedule your initial appointment in person.
Can all of my appointments be conducted in person?
Yes! We'd love to see you in our Bethesda office for initial and follow-up appointments if that is your preference.
What is your cancellation policy?
Please allow 24 hours to cancel or reschedule your appointment. Appointments cancelled less than 24 hours before the appointment time will be assessed a $50 cancellation fee. I If you do not call to cancel or reschedule, you will be charged a $100 no-show fee.
What are the costs for services?
Initial appointment: $300
How do I submit a claim to my insurance for out of network coverage?
We encourage clients to contact their insurance company to check what their out of network benefits are prior to your appointment. In order to request reimbursement from your insurance company, you will need to provide a bill from your appointment. To access this bill, sign into your Luminello portal and click the "Billing" section. From there you can click, "Create Statement" which will provide you with a statement to submit to your insurance company.
How can I track my vitals (blood pressure, weight, etc.) if I am a telepsychiatry patient?
We ask that telepsychiatry patients take their weight before each appointment to be tracked by your provider. Though scales will differ, if you use the same scale before each appointment, we will be able to get a baseline and then track any changes.
