Frequently asked questions

What is telepsychiatry?

“Telemedicine in psychiatry, using video conferencing, is a validated and effective practice of medicine that increases access to care.” (American Psychiatric Association, 2018). Through telepsychiatry you will be able to have a face to face visit with your provider from your home. Prior to your appointment, a link will be provided which will take you to our "virtual waiting room". At the time of your appointment. you will be connected with your provider. You will then proceed with your appointment as you would any other psychiatry appointment.

Do you accept insurance?

I am not contracted with any insurance companies. This means I am an "out-of-network" provider and will not bill any insurance companies directly. This ensures your private information is kept priviledged and prevents your insurance company from dictating your course of treatment.

How do I get my medication refilled?

Prescriptions will be written with enough medication to last until your next appointment. Please be sure that you have a follow-up appointment scheduled before your medication runs out. In the unlikely event that you will run out of medication before your scheduled follow-up, please call us to set-up your next appointment and enough medication will be provided to last you until that time.

I live in Virginia. Can I become a client of At Home Psychiatric Care?

Clients living outside of Maryland or DC will need to be seen in-person for their appointments at our Bethesda office. State laws require that the provider is licensed in the state where the client is for the appointment. At this time, our provider is only licensed in Washington, DC and Maryland.

Can all of my appointments be conducted via telepsychiatry?

Most patients can be seen for all appointments through telepsychiatry. If possible, we do recommend having your first appointment in our Bethesda office but this is only mandatory if you may need controlled substances. Controlled substances are medications that need to be closely monitored by prescribers (stimulants or benzodiazepines). If you are unsure about whether or not you would need a controlled substance, we encourage you to schedule your initial appointment in person.

Can all of my appointments be conducted in person?

Yes! We'd love to see you in our Bethesda office for initial and follow-up appointments if that is your preference.

What is your cancellation policy?

Please allow 24 hours to cancel or reschedule your appointment. Appointments cancelled less than 24 hours before the appointment time will be assessed a $50 cancellation fee. I If you do not call to cancel or reschedule, you will be charged a $100 no-show fee.

What are the costs for services?

Initial appointment: $300 Telepsychiatry follow-up appointment: $150 In-person follow-up appointment: $175 Extended follow-up (with psychotherapy): $250

How do I submit a claim to my insurance for out of network coverage?

We encourage clients to contact their insurance company to check what their out of network benefits are prior to your appointment. In order to request reimbursement from your insurance company, you will need to provide a bill from your appointment. To access this bill, sign into your Luminello portal and click the "Billing" section. From there you can click, "Create Statement" which will provide you with a statement to submit to your insurance company.

How can I track my vitals (blood pressure, weight, etc.) if I am a telepsychiatry patient?

We ask that telepsychiatry patients take their weight before each appointment to be tracked by your provider. Though scales will differ, if you use the same scale before each appointment, we will be able to get a baseline and then track any changes. For patients on medications which may alter your blood pressure (i.e. stimulants), we ask that you find a way to get your blood pressure taken regularly. You can do this through visiting your primary care provider, using a blood pressure reader at your local pharmacy, or purchasing a low-cost blood pressure cuff to keep at your home. We recommend this cuff for ease of use and value: